Shipping, Warranty & Returns
All orders are exclusively shipped via USPS (United States Postal Service) Priority Mail in the U.S.A., and USPS Express Mail to Canada and other international destinations. We cannot make exceptions at this time.
Orders are generally processed the same day they are received and ship out within 1 - 2 business days. Sometimes, we can even get em out same day!
We will always send you an email notifying that your order has shipped, and it'll have tracking info included in the email as well. :)
Sometimes, spam filters send shipping notices to the junk mail folder. I wish I knew why, but you may give your junk mail folder a check if a few days have passed and you haven't received your shipping notice.
How much does it cost?
The handy-dandy stuponotronic-shipping-table-calulatationer below can break it down for you in seconds flat. Dig it:
Domestic Shipping (Inside the USA):
|How many pedals?||Shipping Charge||Delivery Time||Tracking?|
|1 - 2 Pedals||$9.50||1 - 3 Business Days||Yes|
|3 - 6 Pedals||$16.00||1 - 3 Business Days||Yes|
Export/International Shipping (outside the USA):PLEASE NOTE: ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS/IMPORT/VAT FEES AS DETERMINED BY YOUR LOCAL GOVERNMENT!
All available international shipping rates are calculated at the time of checkout.
At this time: We ONLY offer USPS Express Mail for all international shipments. USPS Express Mail was deliberately selected due to a myriad of benefits and reasons, but the first and most important reason for you is that: You Will Receive Your Pedal!
USPS is great, and they are quick too! While Express mail is *slightly* more expensive than some of the other services offered, the price difference is nominal (generally less than $6.00USD) and Express Mail is FAST, and your order is insured!
Typical time in transit is 3 - 5 business days, although often delivery is even faster.
Tracking is emailed to the email address provided at the time of shipment, and every international order is insured to a minimum of $200.00USD (another benefit to USPS Express Mail).
Please note: It can take up to 36 hours for your tracking information to propagate through the USPS Tracking system and show you exactly where your order is.
To determine if we can ship to your country, simply check to see if your country is listed during the your checkout and shipping process. We make it simple for you. :)
If your country is not listed as an available shipping option, please visit our Retailers page to find a retailer in or near your country. If your local guitar shop doesn't carry Mr. Black, insist that they do! We'll all be so much happier. :)
Mr. Black pedals are guaranteed to be free from manufacturer defect for a minimum of 1 year from the date of purchase for the original purchasing agent ONLY. After that, should they ever break, we will still fix em for ya for a nominal bench fee & factory service refreshes your warranty!!
Please be careful when purchasing "barely used" pedals from Reverb, eBay, or Craigslist. Any modification to a pedal voids our warranty entirely, and we cannot service pedals that have been heavily modified (e.g. re-housed, extra switches added, etc.).
Items Covered by Warranty
Items Not Covered by Warranty
Things to check first:
- Is there a FRESH, BRAND-NEW 9V battery in the pedal?
- If powered by a power supply, is the power supply a 2.1mm REGULATED 9VDC power supply with a negative center pin?
- Have you tried a different/new power cable or outlet on your power supply?
- Have you tried a simple effects chain (e.g. guitar --> pedal --> amp)?
- Have you tried swapping out cables?
- Have you tried a different guitar/amplifier?
Typical warranty service time is 1 - 2 days, sometimes even same day.
We're a small pedal company, not a rental agency.
We are not a**holes though, and if your Mr. Black pedal just won't work for you, you can return your pedal within seven days of purchase/delivery in its original packaging for a refund. Please read below:
- Due to many factors, a flat $25.00 restocking fee applies to each returned item.
- Shipping charges are non-refundable.
- Returned items must have been purchased from directly from us, and have been delivered within the previous seven days.
- Returned items must be in "As-New" condition! Chips, scratches, stickers, applied velcro, missing knobs or anything that has changed since the pedal was brand new voids our return policy, but you can always flip it on the used market.
- Returned items must be in returned in their original, undamaged packaging, and must include all "case candy" (stickers, business cards, manuals, original shipping bag, etc.)
- An RMA# will be issued and must be referenced with return paperwork.
- All special editions, B-stock and clearance/sale item sales are FINAL!
Please contact us within seven days of purchase/delivery using the Contact Form if you have questions or would like to coordinate your return.
An RMA# must be issued to complete your return & a flat $25.00 restocking fee applies to each returned item.
Please allow up to 7 business days from the arrival date of your package for approval and processing of your return, although it usually only takes a day or two. Depending on method of payment, your refund will arrive in your account in 1 - 5 business days.